At Freedom Lifestyle and Fitness, we seek to make the cancellation process as quick and easy as possible for all involved. All it takes is a 15 minute meeting, that can be conveniently  scheduled online here. These appointments must be booked ahead of time, online here, they cannot be walk in appointments as someone may not be available to speak to you when you drop in. If you cannot find a suitable time online here, please email trainer@freedomlifestyle.fitness to organise a different time.

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We do not take responsibility for cancellation requests not via this process.

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1. To initiate the cancellation process, members are required to:

   • Schedule a 15 minute appointment via this online calendar ONLY!

   • *All initiation of cancellations must be in writing via this avenue ONLY. Facebook messenger, text, emails or phone calls do not initiate the process as they are too hard to track and action. “I spoke to such and such” will not be accepted as a start date of the “notice period” for cancellation.

 

2. It is the members responsibility to contact Freedom Lifestyle and Fitness if they need to reschedule or do not show up for the appointment.

 

3. Per the Terms and Conditions of the Membership Contracts, it is 30 days paid notice to cancel (the “notice period”) and depending on the terms of your contract, there may be a cancellation fee of $200; a transfer fee of $65 applied where a transfer of membership is requested to another person; or a liability to pay out the contract in full. This information is contained within the terms and conditions of your membership you received upon joining.

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4. After the cancellation meeting with senior staff, it is the member’s responsibility to retain the receipt from the bottom of the cancellation form as proof of the date the requested cancellation was first actioned. 

 

5. No cancellation request will be approved and actioned without a cancellation appointment and the cancellation form being filled in. 

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6. Payments to finalise an account cannot be made at the front counter, all accounts payments must go through the accounts department who can be contacted via email only on accounts@freedomlifestyle.fitness

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7. The process after completing this cancellation of memberships is: Attend your cancellation appointment with Senior Staff Member and complete Cancellation Paperwork and pay any required fees. 

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8. Cancellation of a Coffee or Smoothie Subscription is a 30 day notice of cancellation. This particular membership can be done with an email to trainer@freedomlifestyle.fitness.