At Freedom Lifestyle and Fitness, we seek to make the cancellation process as quick and easy as possible for all involved. All it takes is a 15 minute meeting, that can be conveniently  scheduled online here.

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We aren’t the type of gym that just bills or makes you feel like a number, we actually want to know if something’s going wrong or right if you ever want to cancel, even if you were totally satisfied. Most gyms don’t talk to clients who want to leave, but those ones are our favourites because they help us make the best experience possible. 

 

Life affects us and we need different solutions, goals or plans at times, so we want to help you with that too. Because it doesn’t matter if you’re only fit for 8 weeks, we want you to be able to stick to your goals long term, ultimately, a lifestyle transformation is the real goal.

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We want to help you be fit for life and sometimes that requires some creativity to figure it out. So simply book an appointment via the button below for the exit interview.
 

These appointments must be booked ahead of time, online here, they cannot be walk in appointments as someone may not be available to speak to you when you drop in. If you cannot find a suitable time online here, please email admin@freedomlifestyle.fitness to organise a different time.

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We do not take responsibility for cancellation requests not via this process.

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1. To initiate the cancellation process, members are required to:

   • Schedule a 15 minute appointment via this online calendar ONLY!

   • *All initiation of cancellations must be in writing via this avenue ONLY. Facebook messenger, text, emails or phone calls do not initiate the process as they are too hard to track and action. “I spoke to such and such” will not be accepted as a start date of the “notice period” for cancellation.

 

2. It is the members responsibility to contact Freedom Lifestyle and Fitness if they need to reschedule or do not show up for the appointment.

 

3. Per the Terms and Conditions of the Membership Contracts, it is 30 days paid notice to cancel (the “notice period”) and depending on the terms of your contract, there may be a cancellation fees.

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4. After the cancellation meeting with senior staff, a in-person cancellation form will be completed.  

 

5. No cancellation request will be approved and actioned without a cancellation appointment and the cancellation form being filled in. 

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6. Payments to finalise an account cannot be made at the front counter, all accounts payments must go through the accounts department who can be contacted via email only on accounts@freedomlifestyle.fitness

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8. Cancellation of a Coffee or Smoothie Subscription is a 30 day notice of cancellation and this particular membership can be done with an email to admin@freedomlifestyle.fitness.